The type of language style used depends on who you are talking or writing to.
We use formal language in professional situations or important situations, for example, when giving a presentation at work, talking to your colleagues, or writing a letter to your boss.
Here is a summary of the features of formal language:
➜ Full sentences
➜ Correct grammar and vocabulary
➜ No contractions, e.g. I would.
➜ No idioms.
➜ Passive voice, e.g. The application form has been completed.
➜ No phrasal verbs e.g. To investigate.
➜ No abbreviations, e.g. As soon as possible.
➜ No exclamation marks.
➜ No imperatives, e.g. you may complete the form.
Now let’s look at an example of a formal letter:
I am writing to complain about an incident that occurred in your restaurant on 26/09/20. While my family and I were enjoying our meal, we overheard staff members arguing in the restaurant. This type of behaviour is extremely unprofessional and particularly distressing for my kids to have to hear.
My family and I have been regular customers at your restaurant for years, and we hope that we can continue to enjoy your service. I trust that you will investigate this matter and take the necessary actions required to ensure customer satisfaction.
I look forward to hearing from you.